frequently asked questions

How old do I need to be to enter the U-PULL-IT Yard?

In accordance with our insurance policy, you must be 16 years of age or older to be allowed entrance into the U-PULL-IT Yard.

Can I drive my vehicle into the U-PULL-IT Yard?

No. In accordance with our insurance policy, the U-PULL-IT Yard is a walking yard ONLY. Due to safety and theft rules, no vehicles are permitted in the U-PULL-IT Yard under any circumstances.

Can I bring a torch or grinder into the U-PULL-IT Yard?

No. In accordance with our insurance policy, customers are NOT allowed to bring in any torches, grinders, chop saws/quick cuts or any tools that produce a spark or flame. The only tool that a customer is allowed to bring in and DOES NOT violate our insurance policy is a sawzall.

Can I pay a U-PULL-IT staff member to take parts off the vehicles for me?

No. U-PULL-IT is strictly a SELF-SERVE yard. We do not have the staff required to pull off parts for customers. The only way to get parts off the vehicles in the yard is to pull them off yourself with your own tools. NOTE: If you can't or don't know how to pull the parts off but still want to take advantage of our cheap prices, you could always make arrangements for someone to come and pull the parts off for you. Our part pricing is PRE-SET regardless of who comes to pull the parts off. Just keep in mind that they must be 16 years of age or older to be allowed entrance into the U-PULL-IT Yard.

Can I borrow or rent tools to use in the U-PULL-IT Yard?

No. We DO NOT have tools for customers to either borrow or rent. Customers must come with their OWN tools in order to pull the parts off the vehicles in the U-PULL-IT Yard.

Can I negotiate on the price of a part?

No. Pricing for the parts found in our U-PULL-IT Yard are PRE-SET regardless of condition, size, or which vehicle it come off of. Please use your own discretion when pulling parts off the vehicles in the U-PULL-IT Yard. Please DO NOT pull off parts you have no intention of buying. NOTE: At any time, you can view our complete list of part prices on our website by going to the "Price List" tab at the top of the page. This allows you to see the price of a part before you even come to the yard or take the time to pull the part off the vehicle. TIP: When in the U-PULL-IT Yard, you can use your mobile phone (as long as you have data) to access our Part Price List through our website.

Can I bring in my own wheelbarrow or cart to carry my tools?

Yes. We do have wheelbarrows and/or carts available for customers to use but they are considered "First Come, First Serve". But you are more than welcome to bring in your own, especially if you know you are going to be moving around a lot of tools. NOTE: In accordance with our insurance policy, we ONLY allow wheelbarrows, carts, wagons or anything that you can pull by hand. Motorized items such as ATV's, for example, are NOT allowed.

Is the U-PULL-IT Yard open during the winter season?

No. Due to the cold temperatures and snowy weather conditions, the U-PULL-IT Yard is CLOSED during the winter season. The closure period is dependent on the weather, but typically we are closed from the beginning of January to the end of March. TIP: Please check our website for the most up-to-date information regarding the closure period. Any changes or new information will be posted on the "Home" page.

How long do I have to be able to enter the U-PULL-IT Yard?

Admittance into the U-PULL-IT Yard ends 15 minutes before our designated closure time. Customers are NOT allowed into the U-PULL-IT Yard once the 15 minutes have started. Customers already in the U-PULL-IT Yard are allowed to stay until the designated closure time. But keep in mind, this 15 minute window is meant to be for customers to finish what they are doing and bring any parts they have pulled up to the office.

How much does it cost to enter the U-PULL-IT Yard?

Nothing. Our U-PULL-IT Yard is FREE admission. The ONLY thing you have to do in order to enter the yard is complete a safety waiver and hand it in to a U-PULL-IT staff member.

Are there any bathrooms at the U-PULL-IT Yard?

Yes. We have a Porto-Potty located in our front parking lot which is available for customers to use. At this time, we DO NOT have any hand washing stations available, but we DO offer wet wipes if a customer wishes to clean off their hands. TIP: If you are worried about getting your hands dirty, we recommend wearing rubber gloves. The tighter the fit, the better.

Is the U-PULL-IT Yard open on long weekends?

No. The U-PULL-IT Yard is CLOSED on all civic and statutory holidays as well as the saturdays of all long weekends.

Can a U-PULL-IT staff member check part availability for a customer in advance or before they come to the U-PULL-IT Yard?

No. Since we are a SELF-SERVE yard, we DO NOT keep track of any parts that were or still are on the vehicles in the yard. Due to the fact that we have no control over which part a customer pulls off a vehicle, we cannot guarantee that a particular part will still be available by the time you come to pull it off. The ONLY way to confirm part availability is to come to the U-PULL-IT Yard.

Can I request that a part be "set aside" or put "on hold" for me?

No. Since we have no control over which part a customer pulls off a vehicle, we CANNOT "set aside" or "hold on to" any parts for a customer. Parts from the U-PULL-IT Yard are considered "First Come, First Serve". NOTE: The ONLY scenario in which we hold onto parts for a customer is once they have PURCHASED the part(s) we can hold them in the office for them to be picked up at a later time.

What do the symbols on the windshields of the vehicles in the U-PULL-IT Yard mean?

The following is a breakdown of all the symbols that you will find on a vehicle in the U-PULL-IT Yard:

• " P" - This symbol means that a vehicle has been processed. All the environmentally unfriendly compounds such as gasoline, oil, antifreeze, mercury and lead have been removed from the vehicle. This process is done to ALL our vehicles BEFORE they enter the U-PULL-IT Yard.
• " C#" - This symbol represents how many catalytic converters were on the vehicle when it entered the U-PULL-IT Yard. This number is not always reflective of how many catalytic converters are still on the vehicle. Since we have no control over which parts a customer pull off a vehicle, the number of catalytic converters left on the vehicle may have changed since it entered the U-PULL-IT Yard. NOTE: If you do not see this symbol, that means the vehicle DID NOT have any catalytic converters on it when we purchased the vehicle.
• " MM/YY" - This symbol represents the month and year in which the vehicle entered the U-PULL-IT Yard.
• " X" - This symbol means that a vehicle is destined to be taken out of the U-PULL-IT Yard. NOTE: If you see this symbol, pull whatever parts you want off because it is not guaranteed that the vehicle will still be there the next time you come to the U-PULL-IT Yard.

How can I tell what year a vehicle in the U-PULL-IT Yard is?

There are two (2) ways in which you can tell what year a vehicle is:

1. Manufacture Sticker - When you open up the driver's door, you will find the manufacture sticker on either the door itself or on the shell of the vehicle. On the manufacture sticker, you will find the vehicle's date of manufacture (MM/YY). This, however, does not always accurately tell you what year the vehicle is. Depending on the month it was manufactured, the vehicle may have the following year as its officially designated year. Ex. A vehicle manufactured in November 2019 may have an official year designation of 2020.
2. Vehicle Identification Number (VIN) - The VIN is a 17 digit number that can be found on a tag at the base of the windshield on the driver's side as well as on the manufacture sticker. The 10th digit of the VIN represents the year of the vehicle. Since the year designation is only 1 digit, a code is used (alternating between letters and numbers) to represent what year the vehicle is. Below you will find a breakdown of what each digit in the VIN represents as well as a chart that explains the year designation for each code.

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What do the size dimensions on a tire represent?

For average everyday driving, the three (3) numbers you need to concern yourself with are the Width, Aspect Ratio and Rim Diameter. These are found in the pattern "# / # R #"

• Width - This is the width of the tire in millimeters
• Aspect Ratio - This is ratio for how the width correlates to the height of the tire
• Rim Diameter - This is the size of the rim (in inches) designated for this particular tire

NOTE: When shopping for tires, you want to find ones that have the same size dimension as what you have on your tires. While it is possible to use tires with different size dimensions, the more you deviate away from your original size the more this will increase the number of other factors you will need to consider.

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How do I pull an engine out of a vehicle in the U-PULL-IT Yard?

Once you have disassembled the engine from the vehicle, please visit the office in order to rent out our custom-made engine hoist. The engine hoist is designed to roll over top of the vehicle and sit directly over the engine bay. The hoist also has full-size car wheels in order to properly handle the terrain of the U-PULL-IT Yard. Keep in mind, due to the size, our engine hoist CANNOT be moved by just one (1) person. NOTE: Our engine hoist is designed to lift engines ONLY. It is NOT capable of lifting vehicles. Due to safety concerns, if you are caught trying to lift up a vehicle with our engine hoist you will be KICKED OUT and BANNED from the U-PULL-IT Yard.

How do I lift up a vehicle when it is sitting flat on the ground?

In accordance with our insurance policy, customers are ALLOWED to bring in their own jacks to lift up vehicles. Scissor jacks, floor jacks, farm jacks and hydraulic jacks are all permitted into the U-PULL-IT Yard. Please keep in mind that we DO NOT lift up vehicles in the U-PULL-IT Yard for customers. The ONLY way to lift up a vehicle is to bring in your own jack. NOTE: When using jacks, it is always recommended to use jack stands in order to hold up the vehicle. Jacks are NOT designed to hold up the weight of a vehicle for an extended period of time.

Can a U-PULL-IT staff member lift up a vehicle in the U-PULL-IT Yard for me using the wheel loader?

No. In accordance with our insurance policy, we are NOT allowed to lift up any vehicles in the U-PULL-IT Yard for customers under any circumstance. The ONLY way to lift up a vehicle is to bring in your own jack.

How do I pull parts off a vehicle in the U-PULL-IT Yard that require battery power?

Due to regulations with regard to auto recycling, all batteries MUST be removed from the vehicles because of the lead and acid content. Unfortunately, these regulations can limit some customers abilities to pull certain electronic parts from the vehicles in the U-PULL-IT Yard. Customers are ALLOWED to bring in their own power source, such as a battery or power pack, in order to put power to the vehicle. This will give you the ability to pull any parts that require some form of battery power. Depending on how complete the vehicle still is, this can also allow you to test certain parts to see if they are working to your satisfaction before you pull them off.

I can't find the part that I'm looking for. Can I order one?

No. At this time, we DO NOT offer a service in which we order parts and have them shipped in for a customer. The ONLY parts we have in stock are the ones found on the vehicles in the U-PULL-IT Yard.

I can't find the vehicle that I'm looking for. How can I be alerted when a new vehicle comes into the U-PULL-IT Yard?

At this time, the ONLY way to know when a new vehicle has entered the U-PULL-IT Yard is to either come down to the yard or check the "Vehicle List" found on our website. We update the "Vehicle List" as soon as a new vehicle is processed and put into the U-PULL-IT Yard.

What is a core charge?

A core charge is a REFUNDABLE fee or deposit placed on certain types of parts that can be recycled or remanufactured in order to encourage the return of old and unwanted parts ("Core"). Once a core is brought in, the fee is then refunded in cash or as an in-store credit note to the customer. If a core is brought in at the time of purchase, the core charge is waived and the customer only pays the price of the part. NOTE: In order to be refunded on a core charge, a customer must bring in a core within 30 Days after the purchase of their part with the corresponding receipt.

What kind of warranty is offered on parts pulled from the U-PULL-IT Yard?

U-PULL-IT offers a FREE 30 Day Exchange Warranty on all parts pulled from the U-PULL-IT Yard, unless it is stated as FINAL SALE. With our exchange warranty, a customer can either find another part of equal value or use it towards the purchase of another part with a greater or lesser value. If the other part is of greater value, the warranty will cover the price of the original part and the remaining amount will be paid by the customer. If the other part is of lesser value, the warranty will cover the price of the part and the remaining amount will then be given back to the customer in the form of an in-store credit note. An in-store credit note has no expiry date and can be used towards any parts found in the U-PULL-IT Yard. NOTE: An in-store credit note can ONLY be used as long as the customer presents it to the cashier at the time of purchase. If a customer does not have their in-store credit note with them, they CANNOT use it to purchase their parts.

What methods of payment are accepted at the U-PULL-IT Yard?

U-PULL-IT accepts Cash, Debit, Visa and Mastercard.

When it comes to batteries, what does "Charged & Tested" mean?

All the batteries that we sell at the U-PULL-IT Yard ONLY come from the vehicles that we purchase from the public. Since most, if not all, of these batteries are used, before we sell them we make sure they are still good for a customer to purchase and reuse. We put ALL our batteries on a 2 hour charge cycle and then we will test them 24 hours later to make sure they have held their charge. If they do, the batteries are brought up to the office for customers to purchase. If they do not, the batteries are recycled through 86 Auto and Metal Recyclers Inc.

How do I purchase washer fluid and/or antifreeze when it is priced per litre?

In our U-PULL-IT Yard, we have two (2) large SELF-SERVE containers. One contains washer fluid and the other contains antifreeze, both recycled from the vehicles that we process at the U-PULL-IT Yard. Customers come with their OWN containers and fill up as much as they wish to purchase. TIP: Washer fluid and antifreeze on our "Price List" is priced every 4 litres. That is the size of your standard washer fluid or antifreeze container.

What happens if I pull a part off a vehicle but decide that I don't want to purchase it?

If a customer pulls a part off a vehicle in the U-PULL-IT Yard but decides not to purchase it, they will be asked to bring the part(s) back to the vehicle(s) in which they came from. We please ask that customers ONLY pull parts that they want to purchase.

What paperwork do I need in order to sell my vehicle?

In order to sell your vehicle, you will need:

• Ownership - When selling your vehicle, you will need to provide us with the "Vehicle Portion" of the ownership. Please make sure you bring in the correct ownership with a matching vehicle identifcation number (VIN).
• Valid Identification (ID) - In order for us to buy the vehicle, the owner of the vehicle must provide us with valid identification to prove who they are and that they own the vehicle. The valid identification must show the person's name and address as well as photo identification. The most common form of identification is an Ontario driver's license.

Can I have my scrap vehicle picked up and taken away for free?

Yes. At U-PULL-IT, we offer a FREE PICKUP service for anyone who is interested in getting rid of their scrap vehicle but not necessarily interested in getting money for it. Please keep in mind that even though there is no money exchange with this process, we are still buying a vehicle. This means that we will still require you to provide us with all the necessary paperwork and valid identification. NOTE: This service was designed to serve the local community. Depending of your vehicle's location, you may or may not be eligible for this service.