frequently asked questions
Below is a list of all our most frequently asked questions organized into two (2) categories:
U-PULL-IT Yard and Sell Your Vehicle
How old do I need to be to enter the U-PULL-IT Yard?
In accordance with our insurance policy, you must be 16 years of age or older to be allowed entrance into the U-PULL-IT Yard.
Can I drive my vehicle into the U-PULL-IT Yard?
No. In accordance with our insurance policy, the U-PULL-IT Yard is a walking yard ONLY. Due to safety and theft rules, no vehicles are permitted in the U-PULL-IT Yard under any circumstances.
Can I bring a torch or grinder into the U-PULL-IT Yard?
No. In accordance with our insurance policy, customers are NOT allowed to bring in any torches, grinders, chop saws/quick cuts or any tools that produce a spark or flame.
Can I pay a U-PULL-IT staff member to take parts off the vehicles for me?
No. U-PULL-IT is strictly a SELF-SERVE yard. We do not have the staff required to pull off parts for customers. The only way to get parts off the vehicles in the yard is to pull them off yourself with your own tools.
Can I borrow or rent tools to use in the U-PULL-IT Yard?
No. We DO NOT have tools for customers to either borrow or rent. Customers must come with their OWN tools in order to pull the parts off the vehicles in the U-PULL-IT Yard.
Can I negotiate on the price of a part?
No. Pricing for the parts found in our U-PULL-IT Yard are PRE-SET regardless of condition, size, or which vehicle it come off of. Please use your own discretion when pulling parts off the vehicles in the U-PULL-IT Yard. Please DO NOT pull off parts you have no intention of buying.
Can I bring in my own wheelbarrow or cart to carry my tools?
Yes. We do have wheelbarrows and/or carts available for customers to use but they are considered "First Come, First Serve". But you are more than welcome to bring in your own, especially if you know you are going to be moving around a lot of tools.
Is the U-PULL-IT Yard open during the winter season?
No. Due to the cold temperatures and snowy weather conditions, the U-PULL-IT Yard is CLOSED during the winter season. The closure period is dependent on the weather, but typically we are closed from the beginning of January to the end of March.
How long do I have to be able to enter the U-PULL-IT Yard?
Admittance into the U-PULL-IT Yard ends 15 minutes before our designated closure time. Customers are NOT allowed into the U-PULL-IT Yard once the 15 minutes have started.
How much does it cost to enter the U-PULL-IT Yard?
Nothing. Our U-PULL-IT Yard is FREE admission. The ONLY thing you have to do in order to enter the yard is complete a safety waiver and hand it in to a U-PULL-IT staff member.
Are there any bathrooms at the U-PULL-IT Yard?
Yes. We have a Porto-Potty located in our front parking lot which is available for customers to use. At this time, we DO NOT have any hand washing stations available, but we DO offer wet wipes if a customer wishes to clean off their hands.
Is the U-PULL-IT Yard open on long weekends?
No. The U-PULL-IT Yard is CLOSED on all civic and statutory holidays as well as the saturdays of all long weekends.
Can a U-PULL-IT staff member check part availability for a customer in advance or before they come to the U-PULL-IT Yard?
No. Since we are a SELF-SERVE yard, we DO NOT keep track of any parts that were or still are on the vehicles in the yard. Due to the fact that we have no control over which part a customer pulls off a vehicle, we cannot guarantee that a particular part will still be available by the time you come to pull it off.
Can I request that a part be "set aside" or put "on hold" for me?
No. Since we have no control over which part a customer pulls off a vehicle, we CANNOT "set aside" or "hold on to" any parts for a customer. Parts from the U-PULL-IT Yard are considered "First Come, First Serve".
What do the symbols on the windshields of the vehicles in the U-PULL-IT Yard mean?
The following is a breakdown of all the symbols that you will find on a vehicle in the U-PULL-IT Yard:
" P" - This symbol means that a vehicle has been processed. All the environmentally unfriendly compounds such as gasoline, oil, antifreeze, mercury and lead have been removed from the vehicle. This process is done to ALL our vehicles BEFORE they enter the U-PULL-IT Yard.
" C#" - This symbol represents how many catalytic converters were on the vehicle when it entered the U-PULL-IT Yard. This number is not always reflective of how many catalytic converters are still on the vehicle. Since we have no control over which parts a customer pull off a vehicle, the number of catalytic converters left on the vehicle may have changed since it entered the U-PULL-IT Yard. NOTE: If you do not see this symbol, that means the vehicle DID NOT have any catalytic converters on it when we purchased the vehicle.
" MM/YY" - This symbol represents the month and year in which the vehicle entered the U-PULL-IT Yard.
" X" - This symbol means that a vehicle is destined to be taken out of the U-PULL-IT Yard. NOTE: If you see this symbol, pull whatever parts you want off because it is not guaranteed that the vehicle will still be there the next time you come to the U-PULL-IT Yard.
How can I tell what year a vehicle in the U-PULL-IT Yard is?
There are two (2) ways in which you can tell what year a vehicle is:
Manufacture Sticker - When you open up the driver's door, you will find the manufacture sticker on either the door itself or on the shell of the vehicle. On the manufacture sticker, you will find the vehicle's date of manufacture (MM/YY). This, however, does not always accurately tell you what year the vehicle is. Depending on the month it was manufactured, the vehicle may have the following year as its officially designated year. Ex. A vehicle manufactured in November 2019 may have an official year designation of 2020.
Vehicle Identification Number (VIN) - The VIN is a 17 digit number that can be found on a tag at the base of the windshield on the driver's side as well as on the manufacture sticker. The 10th digit of the VIN represents the year of the vehicle. Since the year designation is only 1 digit, a code is used (alternating between letters and numbers) to represent what year the vehicle is. Below you will find a breakdown of what each digit in the VIN represents as well as a chart that explains the year designation for each code.
What do the size dimensions on a tire represent?
For average everyday driving, the three (3) numbers you need to concern yourself with are the Width, Aspect Ratio and Rim Diameter. These are found in the pattern "# / # R #"
Width - This is the width of the tire in millimeters
Aspect Ratio - This is ratio for how the width correlates to the height of the tire
Rim Diameter - This is the size of the rim (in inches) designated for this particular tire
How do I pull an engine out of a vehicle in the U-PULL-IT Yard?
Once you have disassembled the engine from the vehicle, please visit the office in order to rent out our custom-made engine hoist. The engine hoist is designed to roll over top of the vehicle and sit directly over the engine bay. The hoist also has full-size car wheels in order to properly handle the terrain of the U-PULL-IT Yard.
How do I lift up a vehicle when it is sitting flat on the ground?
In accordance with our insurance policy, customers are ALLOWED to bring in their own jacks to lift up vehicles. Scissor jacks, floor jacks, farm jacks and hydraulic jacks are all permitted into the U-PULL-IT Yard.
Can a U-PULL-IT staff member lift up a vehicle in the U-PULL-IT Yard for me using the wheel loader?
No. In accordance with our insurance policy, we are NOT allowed to lift up any vehicles in the U-PULL-IT Yard for customers under any circumstance.
How do I pull parts off a vehicle in the U-PULL-IT Yard that require battery power?
Due to regulations with regard to auto recycling, all batteries MUST be removed from the vehicles because of the lead and acid content. Unfortunately, these regulations can limit some customers abilities to pull certain electronic parts from the vehicles in the U-PULL-IT Yard.
I can't find the part that I'm looking for. Can I order one?
No. At this time, we DO NOT offer a service in which we order parts and have them shipped in for a customer. The ONLY parts we have in stock are the ones found on the vehicles in the U-PULL-IT Yard.
I can't find the vehicle that I'm looking for. How can I be alerted when a new vehicle comes into the U-PULL-IT Yard?
At this time, the ONLY way to know when a new vehicle has entered the U-PULL-IT Yard is to either come down to the yard or check the "Vehicle List" found on our website. We update the "Vehicle List" as soon as a new vehicle is processed and put into the U-PULL-IT Yard.
What is a core charge?
A core charge is a REFUNDABLE fee or deposit placed on certain types of parts that can be recycled or remanufactured in order to encourage the return of old and unwanted parts ("Core").
What kind of warranty is offered on parts pulled from the U-PULL-IT Yard?
U-PULL-IT offers a FREE 30 Day Exchange Warranty on all parts pulled from the U-PULL-IT Yard, unless it is stated as FINAL SALE.
What methods of payment are accepted at the U-PULL-IT Yard?
U-PULL-IT accepts Cash, Debit, Visa and Mastercard.
When it comes to batteries, what does "Charged & Tested" mean?
All the batteries that we sell at the U-PULL-IT Yard ONLY come from the vehicles that we purchase from the public. Since most, if not all, of these batteries are used, before we sell them we make sure they are still good for a customer to purchase and reuse.
How do I purchase washer fluid and/or antifreeze when it is priced per litre?
In our U-PULL-IT Yard, we have two (2) large SELF-SERVE containers. One contains washer fluid and the other contains antifreeze, both recycled from the vehicles that we process at the U-PULL-IT Yard. Customers come with their OWN containers and fill up as much as they wish to purchase.
What happens if I pull a part off a vehicle but decide that I don't want to purchase it?
If a customer pulls a part off a vehicle in the U-PULL-IT Yard but decides not to purchase it, they will be asked to bring the part(s) back to the vehicle(s) in which they came from.
Sell Your Vehicle
What paperwork do I need in order to sell my vehicle?
In order to sell your vehicle, you will need:
Ownership - When selling your vehicle, you will need to provide us with the "Vehicle Portion" of the ownership. Please make sure you bring in the correct ownership with a matching vehicle identifcation number (VIN).
Valid Identification (ID) - In order for us to buy the vehicle, the owner of the vehicle must provide us with valid identification to prove who they are and that they own the vehicle. The valid identification must show the person's name and address as well as photo identification. The most common form of identification is an Ontario driver's license.
Can I have my scrap vehicle picked up and taken away for free?
Yes. At U-PULL-IT, we offer a FREE PICKUP service for anyone who is interested in getting rid of their scrap vehicle but not necessarily interested in getting money for it.